Terms of Service

Effective Date: October 2026

Welcome to Solivoraa.

Thank you for visiting and using the Solivoraa website.

These Terms of Service (“Terms”) describe the conditions that apply to your access to and use of the Solivoraa website, including all pages, features, services, shopping functions, and other digital content provided through the website (collectively referred to as the “Site”).

The Site is operated by Quanzhou Fengze District Yingchao Trading Co., Ltd. under the Solivoraa brand.

These Terms explain the rules that apply when you browse our Site, use available features, communicate with us, place orders, or otherwise interact with Solivoraa services.

Solivoraa provides baby products, maternity supplies, mother and infant care products, and parenting essentials designed for everyday family needs.

Your use of the Site may also be subject to additional policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, Terms of Purchase, and other notices published on the Site.

By accessing or using the Site, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please discontinue use of the Site.

1. Customer Information

When submitting information through Solivoraa, you agree to provide information that is accurate, complete, and current.

Customer information may include:

  • Full name;
  • Contact information;
  • Billing details;
  • Shipping address;
  • Payment-related information;
  • Other information reasonably required to process orders, provide customer support, or operate the Site.

You are responsible for reviewing the information you provide and updating it when necessary.

Incorrect or incomplete information may affect payment processing, order fulfillment, communication, or delivery.

Except where required by applicable law, Solivoraa is not responsible for delays, unsuccessful deliveries, or service issues caused by inaccurate or incomplete information provided by customers.

2. Privacy and Personal Information

Solivoraa respects the privacy of customers and visitors who use our Site.

The collection, handling, use, storage, and protection of personal information are described in our Privacy Policy.

Personal information may be collected when you:

  • Browse or use the Site;
  • Place or complete an order;
  • Contact customer service;
  • Submit reviews, inquiries, or feedback;
  • Use available website functions or services.

By using Solivoraa, you acknowledge that personal information may be handled according to our Privacy Policy.

3. Intellectual Property and Permitted Site Use

The Solivoraa Site may contain materials including:

  • Product photographs;
  • Baby product images;
  • Brand names and visual elements;
  • Logos and trademarks;
  • Product descriptions;
  • Written content;
  • Graphics;
  • Videos;
  • Website designs and layouts;
  • Software and technical elements.

These materials are owned by, licensed to, or legally used by Quanzhou Fengze District Yingchao Trading Co., Ltd.

Solivoraa grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for lawful personal shopping and informational purposes.

Unless you receive prior written permission, you may not:

  • Copy, reproduce, republish, distribute, or commercially use Site materials;
  • Recreate or imitate the design or structure of the Site;
  • Upload harmful software, malicious code, or disruptive technologies;
  • Use automated tools, bots, crawlers, or scraping systems without authorization;
  • Attempt unauthorized access to protected areas, customer data, or Site systems;
  • Interfere with website operations, servers, or networks;
  • Bypass technical or security restrictions.

Where necessary to protect Solivoraa, customers, or Site security, we may restrict access or take appropriate action.

4. Reviews, Feedback, and User-Submitted Content

Solivoraa may allow customers to submit reviews, comments, photographs, suggestions, feedback, or other content related to our products or services.

By submitting content, you confirm that it:

  • Is lawful and appropriate;
  • Is accurate when presented as factual information;
  • Does not violate another person's rights;
  • Is not intentionally misleading or fraudulent;
  • Does not infringe intellectual property rights;
  • Does not contain unlawful, abusive, defamatory, or inappropriate material.

You may not impersonate another person or provide false information for deceptive purposes.

By voluntarily submitting content to Solivoraa, you grant us a worldwide, non-exclusive, royalty-free right, where legally permitted, to use, reproduce, adapt, publish, display, and distribute such content for legitimate business purposes, including website presentation, customer communication, product promotion, and marketing activities.

5. Third-Party Websites and Services

The Site may include links to or integrations with third-party websites, payment services, shipping providers, applications, or external platforms.

These services may be used for:

  • Payment processing;
  • Shipment tracking;
  • Customer assistance;
  • Information access;
  • Other transaction-related functions.

Solivoraa does not control independent third-party services and is not responsible for their:

  • Content;
  • Products;
  • Services;
  • Availability;
  • Security practices;
  • Privacy practices;
  • Terms and conditions;
  • Internal operations.

Your use of third-party services is governed by the policies established by those providers.

Customers should review applicable third-party terms before providing information or completing transactions through external services.

6. Website and Product Disclaimer

To the maximum extent permitted by applicable law, the Site and related services are provided on an “as is” and “as available” basis.

Although Solivoraa makes reasonable efforts to maintain stable and reliable website operations, we do not guarantee that the Site will always be free from:

  • Interruptions;
  • Errors;
  • Delays;
  • Temporary restrictions;
  • Technical difficulties;
  • Security incidents;
  • Unexpected system issues.

We also make reasonable efforts to ensure that information about our baby products and maternity supplies is accurate and current.

However, minor differences may occur due to factors including:

  • Manufacturing variations;
  • Packaging updates;
  • Material differences;
  • Product improvements;
  • Photography and lighting conditions;
  • Screen display settings.

To the extent permitted by law, Solivoraa disclaims warranties or conditions not expressly stated in these Terms.

Nothing in these Terms removes or limits consumer rights that cannot legally be excluded.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Solivoraa and Quanzhou Fengze District Yingchao Trading Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:

(A) Website interruptions, technical issues, temporary unavailability, or service limitations;

(B) The purchase, handling, or use of baby products, maternity supplies, or related products purchased through the Site;

(C) Unauthorized access, alteration, loss, or damage of information or data;

(D) Issues involving payment providers, communication systems, shipping carriers, external networks, or third-party technologies;

(E) Events beyond our reasonable control.

Any limitation of liability applies only to the extent permitted by applicable law.

Nothing in these Terms excludes liability where such exclusion is prohibited.

Where legally permitted, claims relating to the Site or products purchased through Solivoraa should generally be brought within one (1) year after the claim arises unless applicable law requires a longer period.

8. Indemnification

To the extent allowed by applicable law, you agree to indemnify and hold harmless Quanzhou Fengze District Yingchao Trading Co., Ltd. from reasonable claims, liabilities, damages, losses, expenses, or costs arising from:

  • Your violation of these Terms;
  • Your unlawful or unauthorized use of the Site;
  • Your infringement of another person's legal or intellectual property rights;
  • Your misuse of Solivoraa services or products.

This section does not limit statutory consumer rights or other rights that cannot legally be waived.

9. Electronic Communications

By using Solivoraa or communicating with our customer support team, you acknowledge that certain information may be provided electronically.

Electronic communications may include:

  • Order confirmations;
  • Shipping notifications;
  • Customer service messages;
  • Transaction information;
  • Policy updates;
  • Website notices.

Where permitted by applicable law, electronic communications may satisfy legal requirements for written communication.

Customers are responsible for providing a valid and accessible email address when placing orders or contacting Solivoraa.

10. Intellectual Property Complaints

Solivoraa respects the intellectual property rights of others.

If you believe that content displayed on our Site infringes your copyright, trademark, or other protected rights, please contact our customer support team.

A complaint may include:

  • Your physical or electronic signature;
  • Identification of the protected material;
  • Location of the allegedly infringing content;
  • Your name and contact information;
  • Your email address and telephone number;
  • A statement explaining why you believe the use is unauthorized.

Solivoraa may request additional information when reasonably necessary to investigate the complaint.

11. Events Outside Our Reasonable Control

Solivoraa will not be responsible for delays, interruptions, or failure to perform obligations when caused by circumstances beyond our reasonable control.

Such events may include:

  • Natural disasters;
  • Severe weather;
  • Public health emergencies;
  • Government actions;
  • Labor disputes;
  • Transportation disruptions;
  • Carrier delays;
  • Supply chain interruptions;
  • Internet or telecommunications failures;
  • Infrastructure outages;
  • Other unavoidable events.

Where these circumstances affect services or orders, Solivoraa will make reasonable efforts to provide updates and assistance.

12. Ownership and Risk During Delivery

Ownership, risk, and responsibility relating to products purchased through Solivoraa will be determined according to applicable laws and shipping arrangements.

Responsibilities during transportation may vary depending on:

  • Selected shipping method;
  • Carrier requirements;
  • Delivery status;
  • Applicable legal requirements.

Nothing in this section limits mandatory consumer protection rights.

Questions involving damaged, delayed, or missing shipments should be handled according to our Shipping Policy and Return & Refund Policy.

13. Governing Law and Dispute Resolution

These Terms of Service and transactions completed through Solivoraa will be governed and interpreted according to applicable laws, except where mandatory consumer protection laws require otherwise.

Where legally permitted, disputes relating to these Terms, use of the Site, or transactions completed through Solivoraa may be submitted to courts with appropriate jurisdiction.

Nothing in this section removes or restricts consumer rights available under applicable laws.

14. Severability and Assignment

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision will be modified or removed only to the minimum extent required.

All remaining provisions will continue to remain effective.

Customers may not transfer their rights or obligations under these Terms without required approval.

Quanzhou Fengze District Yingchao Trading Co., Ltd. may assign or transfer its rights and obligations where permitted by law, provided customer rights are not unlawfully reduced.

15. Entire Agreement

These Terms of Service, together with referenced policies published on the Site, represent the agreement between you and Solivoraa regarding use of the Site and related services.

Applicable policies may include:

  • Privacy Policy;
  • Shipping Policy;
  • Return & Refund Policy;
  • Terms of Purchase;
  • Other policies and notices published on the Site.

These documents replace previous communications or agreements relating to the same subject matter to the extent permitted by law.

16. Company and Contact Information

If you have questions regarding these Terms of Service, orders, website policies, or Solivoraa services, please contact us:

Brand Name:
Solivoraa

Legal Company Name:
Quanzhou Fengze District Yingchao Trading Co., Ltd.

Business Address:
B2-1C, No. 288-5 Baozhou Street, Fengze District, Quanzhou City, Fujian Province, China

Support Email:
service@solivoraa.com

Customer Service Phone:
0595-28136622