FAQ
Effective Date: October 2026
Welcome to Solivoraa.
This FAQ provides answers to common questions about our baby products, maternity products, mother and infant essentials, orders, payments, shipping, returns, refunds, and customer support.
If you need any additional assistance, our customer service team is always available to help.
Email:
service@solivoraa.com
About Solivoraa
What is Solivoraa?
Solivoraa is an online store specializing in carefully selected baby products, maternity products, and everyday essentials for mothers and infants.
Our goal is to make shopping easier for families by providing clear product information, convenient ordering, reliable customer support, and practical products designed to support different stages of parenting.
Who operates the Solivoraa website?
The Solivoraa online store is owned and operated by Quanzhou Fengze District Yingchao Trading Co., Ltd.
The company is responsible for managing the Solivoraa website, processing customer orders, providing customer support, and handling other business operations related to the online store.
Products
What types of products does Solivoraa offer?
Solivoraa provides a selection of baby and mother care products, including items designed for daily infant care, parenting needs, and family routines.
Our product selection may include:
- Baby feeding essentials;
- Baby care accessories;
- Infant daily-use products;
- Maternity and mother-related supplies;
- Parenting convenience products.
Product availability may change over time.
Detailed information, specifications, materials, usage instructions, and available options can be found on each individual product page.
How should I use Solivoraa baby products?
Before using any product, customers should carefully review the product description, instructions, recommended usage information, and applicable safety guidance.
For baby and infant products, proper use and regular care are important to help maintain product performance and safety.
If a product shows signs of damage, unusual wear, or does not appear suitable for your specific needs, please discontinue use and contact our customer support team for assistance.
Where can I find more information about a product?
Each product page may include important information such as:
- Product description;
- Product features;
- Materials and specifications;
- Usage instructions;
- Size or available options;
- Care recommendations;
- Other relevant details.
If you need additional information before purchasing, please contact our customer service team.
Orders
How can I place an order?
To place an order through Solivoraa:
- Select the baby or maternity product you would like to purchase;
- Choose available options, sizes, colors, or quantities when applicable;
- Add the item to your shopping cart;
- Enter your shipping and payment information;
- Review your order details;
- Complete your purchase.
After your order is successfully submitted, a confirmation email will normally be sent to the email address provided during checkout.
How can I confirm my order was successfully placed?
After completing your purchase, Solivoraa will normally send an order confirmation email containing your order details.
If you do not see the email, please check your spam, junk, or promotional folders.
If you still cannot locate it, contact our customer support team and provide the email address used during checkout.
Can I modify or cancel my order after placing it?
If you need to update or cancel your order, please contact Solivoraa customer service as soon as possible.
We will make reasonable efforts to assist before the order enters preparation, fulfillment, or shipment.
Because orders may begin processing shortly after payment confirmation, changes or cancellations cannot always be guaranteed.
If your order has already been shipped, you may request a return after delivery according to our Return & Refund Policy.
Payment
What payment methods are available?
Available payment methods will be displayed during checkout.
Depending on your location and payment availability, supported options may include:
- Major credit cards;
- Debit cards;
- Digital payment methods;
- Other payment services shown at checkout.
The payment options available at checkout are the methods currently supported for your transaction.
Is my payment information secure?
Payments are processed through trusted third-party payment providers using their applicable security systems.
Solivoraa does not store complete payment card numbers, security codes, or full payment authentication information on our own systems.
Shipping
How long does order processing take?
Most orders are prepared for shipment within:
1-3 business days
after successful payment confirmation.
Orders placed during weekends, holidays, or high-demand periods may require additional processing time.
What is the estimated delivery time?
For orders shipped within the United States, the estimated delivery timeframe is:
7-15 business days
This timeframe begins after the order has been processed and dispatched.
Delivery times may vary due to:
- Shipping destination;
- Carrier operations;
- Weather conditions;
- Holidays;
- Transportation delays;
- Other circumstances outside our reasonable control.
What shipping methods are available?
For eligible United States orders, Solivoraa provides the following shipping options:
Standard Shipping
Shipping Fee:
$3.99
Available for orders:
$0.00 - $39.96
Free Shipping
Shipping Fee:
FREE
Available for orders:
$39.97 and above
Express Delivery
Shipping Fee:
$6.99
Express delivery availability may vary depending on destination and will be displayed during checkout when available.
How can I track my order?
After your order has been shipped, a shipping confirmation email may be sent with available tracking information.
Tracking details may include:
- Tracking number;
- Shipping carrier;
- Shipment status information.
Please allow several business days for tracking information to become available after shipment.
Why has my tracking information not updated?
Tracking updates may sometimes be delayed due to carrier processing, transportation stages, scanning schedules, or logistics conditions.
If your tracking information has not changed for an extended period, please contact our customer service team with your:
- Order ID;
- Shipping details.
We will review the available information and assist where possible.
Returns & Refunds
Does Solivoraa accept returns?
Yes.
Solivoraa provides:
180-Day Return Guarantee for eligible purchases
Customers may submit a return request within:
180 calendar days from the date the order is delivered
Customers must contact our support team and receive return instructions before sending any product back.
How can I request a return?
To request a return, please contact:
Email:
service@solivoraa.com
Please provide:
- Order ID;
- Product name;
- Reason for return;
- Customer name;
- Email address used during checkout;
- Photos or videos if required.
Our customer service team will review your request and provide the next steps.
Can I return an item if I changed my mind?
Eligible change-of-mind returns may be accepted within our:
180-Day Return Guarantee
provided the product meets the applicable return requirements.
Products should generally remain unused, complete, and in acceptable condition.
Due to hygiene and safety considerations, certain used baby care products may not qualify for preference-based returns.
Please contact Solivoraa before returning any item.
Who pays for return shipping?
Return shipping responsibility depends on the reason for the return.
For preference-based returns, customers are generally responsible for return shipping costs unless otherwise stated by Solivoraa or required by applicable law.
For damaged, defective, incorrect, or incomplete products, Solivoraa will provide an appropriate solution based on the circumstances.
Customers should always receive return approval before shipping any product back.
How long does a refund take?
Approved refunds will generally be returned to:
The original payment method used during checkout
If a return shipment is required, refunds are usually processed within:
5-10 business days after the returned product has been received and inspected
Additional processing time may be required by your bank, card provider, or payment service before the funds appear in your account.
Customer Support
How can I contact Solivoraa?
For questions about baby products, orders, payments, shipping, returns, refunds, or other store-related matters, please contact:
Email:
service@solivoraa.com
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (ET)
We aim to respond to customer inquiries within:
1-2 business days
Company Information
Brand Name:
Solivoraa
Legal Company Name:
Quanzhou Fengze District Yingchao Trading Co., Ltd.
Business Address:
B2-1C, No. 288-5 Baozhou Street, Fengze District, Quanzhou City, Fujian Province, China
Support Email:
service@solivoraa.com
Customer Service Phone:
0595-28136622