Shipping Policy

Effective Date: October 2026

Thank you for shopping with Solivoraa.

This Shipping Policy explains how orders placed through our website are processed, prepared, shipped, tracked, and delivered.

Solivoraa is committed to providing customers with clear delivery information and a reliable shopping experience from the moment an order is placed until it arrives at the customer's destination.

1. Order Processing

After your payment has been successfully confirmed, we will begin preparing your order for shipment.

Order preparation may include:

  • Reviewing order and shipping information;
  • Confirming product availability;
  • Preparing baby products, maternity supplies, and mother & infant items;
  • Carefully packaging products for transportation;
  • Arranging shipment through suitable logistics providers.

Our standard order processing timeframe is:

1-3 business days

after successful payment confirmation.

Orders placed during weekends, public holidays, or periods of high order volume may require additional processing time.

We make reasonable efforts to prepare and dispatch all orders as efficiently as possible.

2. Estimated Delivery Time

After an order has been processed and shipped, the estimated delivery timeframe for orders within the United States is:

United States: 7-15 business days

The estimated delivery period begins from the date the order is dispatched, not the date the order is placed.

Actual delivery times may vary due to factors including:

  • Delivery destination;
  • Carrier schedules and operations;
  • Transportation conditions;
  • Severe weather;
  • Public holidays;
  • Customs or inspection procedures where applicable;
  • Other circumstances beyond our reasonable control.

Delivery timeframes are estimates only and should not be considered guaranteed delivery dates.

3. Shipping Fees and Available Methods

For eligible orders delivered within the United States, Solivoraa currently provides the following shipping options.

Standard Shipping

Shipping Fee:
$3.99

Available for orders valued between:

$0.00 - $39.96

Free Shipping

Shipping Fee:
FREE

Available for qualifying orders valued at:

$39.97 or more

When available, the free shipping option will be displayed automatically during checkout.

Express Delivery

Shipping Fee:
$6.99

Express Delivery may be available for selected destinations.

If this option is available for your order, it will be displayed during checkout before payment is completed.

The shipping methods, fees, and promotional shipping offers displayed during checkout will apply to the applicable order.

Customers should review the selected shipping option before completing their purchase.

Shipping rates, thresholds, and promotional offers may be updated from time to time. The shipping information shown during checkout at the time of purchase will apply to that order.

4. Fulfillment Locations

Solivoraa may work with different fulfillment partners, logistics providers, and shipping carriers to prepare and deliver customer orders.

Depending on:

  • Product availability;
  • Inventory conditions;
  • Delivery destination;
  • Fulfillment arrangements;

orders may be shipped from different fulfillment locations.

Unless specifically stated on a product page or during checkout, Solivoraa does not guarantee that every order will be dispatched from a specific warehouse or location.

Orders containing multiple baby or maternity products may occasionally be shipped separately depending on inventory and fulfillment requirements.

5. Tracking Your Order

When tracking information becomes available, customers will generally receive a shipping confirmation email after the order has been dispatched.

The shipping confirmation may include:

  • Tracking number;
  • Carrier information;
  • Tracking link or shipment status details.

Tracking information may not become active immediately after the carrier receives the package.

Depending on the logistics provider, the first tracking update may take several business days to appear.

If you need assistance locating your shipment, please contact:

Email:
service@solivoraa.com

Please provide:

  • Order number;
  • Customer name;
  • Email address used during checkout.

Providing complete order information helps our support team locate your shipment more efficiently.

6. Possible Shipping Delays

Solivoraa makes reasonable efforts to deliver orders within the estimated delivery periods stated in this policy.

However, delays may occasionally occur due to circumstances outside our direct control.

Possible causes include:

  • Carrier service interruptions;
  • Transportation delays;
  • Customs processing;
  • Severe weather;
  • Public holidays;
  • Seasonal shipping demand;
  • Temporary logistics disruptions;
  • Other unexpected delivery events.

If your order experiences an unusual delay, please contact our customer service team.

We will review available tracking and shipment information and provide assistance where reasonably possible.

7. Lost or Missing Shipments

If tracking information has not updated for an extended period or you believe your package may have been lost during transportation, please contact Solivoraa.

Please provide your order information so our customer support team can review the shipment details.

Depending on the situation, we may:

  • Review order records;
  • Check available tracking information;
  • Contact the shipping carrier or logistics partner;
  • Request additional information when necessary.

If a package is confirmed as lost or another verified shipping issue occurs, Solivoraa will review the circumstances and provide an appropriate solution.

Possible resolutions may include:

  • Replacement shipment;
  • Refund;
  • Another reasonable solution.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Shipping details may include:

  • Recipient's full name;
  • Complete street address;
  • Apartment, suite, or unit number where applicable;
  • City;
  • State or region;
  • ZIP or postal code;
  • Contact information.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the information before the order enters fulfillment or shipment.

Once an order has been packed, processed, or transferred to the carrier, changes may no longer be possible.

Solivoraa is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, except where required by applicable law.

9. Failed Delivery Attempts and Undeliverable Packages

Customers should ensure that the delivery address provided during checkout is accurate and accessible.

A shipment may be returned to the carrier, fulfillment facility, or another designated location if delivery cannot be completed due to:

  • Incorrect delivery address;
  • Missing address information;
  • Multiple unsuccessful delivery attempts;
  • Package refusal;
  • Failure to collect a shipment when required.

If your package is returned or marked as undeliverable, please contact our customer service team.

If reshipment is required due to incorrect customer-provided information, additional shipping charges may apply unless prohibited by applicable law.

10. Customs, Import Duties, and Taxes

For international shipments where applicable, customers may be responsible for import duties, customs fees, taxes, VAT, or other charges imposed by local authorities.

Unless specifically included in the purchase price or displayed during checkout, these charges are separate from Solivoraa shipping fees.

Customs requirements and inspection procedures are determined by the relevant authorities and may affect delivery times.

Available shipping methods for each destination will be displayed during checkout when applicable.

11. Separate or Split Shipments

Orders containing multiple baby products, maternity items, or related products may occasionally be shipped in separate packages.

This may occur because:

  • Products are stored at different fulfillment locations;
  • Items become available at different times;
  • Different shipping arrangements are required.

As a result:

  • Products may arrive in separate packages;
  • Multiple tracking numbers may be provided;
  • Packages may arrive on different dates.

If one package arrives before another, this does not necessarily mean that items are missing from your order.

Where available, separate tracking details will be provided for each shipment.

12. Contact Information

If you have questions regarding:

  • Shipping rates;
  • Available delivery methods;
  • Order tracking;
  • Delayed shipments;
  • Missing packages;
  • Existing orders;

please contact our customer support team using the information below.

Brand Name:
Solivoraa

Legal Company Name:
Quanzhou Fengze District Yingchao Trading Co., Ltd.

Business Address:
B2-1C, No. 288-5 Baozhou Street, Fengze District, Quanzhou City, Fujian Province, China

Support Email:
service@solivoraa.com

Customer Service Phone:
0595-28136622

Solivoraa is owned and operated by Quanzhou Fengze District Yingchao Trading Co., Ltd.