Effective Date: October 2026

Thank you for choosing Solivoraa.

Solivoraa is committed to providing a reliable and customer-friendly shopping experience for families searching for thoughtfully selected baby products, maternity products, and mother & infant essentials.

Solivoraa is owned and operated by Quanzhou Fengze District Yingchao Trading Co., Ltd.

We understand that customers may occasionally need assistance with returns, refunds, order cancellations, damaged products, incorrect items, or delivery-related concerns. Our customer support team is available to help resolve order-related issues in a clear and efficient manner.

For return or refund assistance, please contact:

Email:
service@solivoraa.com

When contacting us, please include your Order ID and the email address used during checkout so we can quickly locate your order information.

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1. 180-Day Return Guarantee

At Solivoraa, eligible purchases are covered by our 180-Day Return Guarantee.

Customers may submit a return request within:

180 calendar days from the date the order is delivered

Return requests submitted after this period may not be accepted unless required by applicable consumer protection laws.

Before returning any item, customers must contact our customer service team and receive return approval and instructions.

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2. Return Eligibility Requirements

To maintain product safety, quality standards, and customer satisfaction, returned items must meet the applicable return conditions.

For returns based on personal preference or a change of mind, products should generally:

• Remain unused and in original condition;
• Include original packaging where available;
• Include all accessories, attachments, instructions, and included components;
• Be returned in a condition suitable for resale where applicable.

For baby products, maternity products, and mother & infant essentials, hygiene and safety considerations are especially important.

Items that have been used, washed, modified, damaged after delivery, or no longer remain in their original condition may not qualify for preference-based returns.

Exceptions may apply when the product is:

• Damaged during delivery;
• Defective upon arrival;
• Incorrectly shipped;
• Missing essential components;
• Significantly different from the product description shown on our website.

Each return request will be reviewed individually based on the order details, product condition, and reason for return.

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3. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact Solivoraa as soon as possible.

To help us review your request, we may ask for:

• Order ID;
• Customer name;
• Email address used for purchase;
• Description of the issue;
• Photos or videos showing the product condition when necessary.

After reviewing the provided information, our customer service team will determine the most appropriate resolution.

Depending on the situation, available solutions may include:

• Replacement of the affected product;
• Refund of the applicable amount;
• Return assistance;
• Another suitable solution based on the circumstances.

For confirmed issues caused by product defects, shipping damage, incorrect fulfillment, missing components, or major discrepancies, Solivoraa will provide an appropriate resolution without requiring additional costs from the customer for resolving the confirmed issue.

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4. Change-of-Mind Returns

Customers may request a return within the 180-day return period for eligible products even when there is no product defect.

Examples include:

• No longer needing the product;
• Purchasing the wrong item;
• Changing personal preferences after purchase.

Change-of-mind returns may be accepted when the product meets the return requirements stated in this policy.

Customers must contact Solivoraa before sending any item back.

For preference-based returns:

• Customers are generally responsible for return shipping costs;
• Original shipping charges paid at checkout may not be refundable unless required by applicable law or otherwise approved by Solivoraa.

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5. How to Submit a Return Request

To begin a return request, please contact:

Email:
service@solivoraa.com

Please provide:

• Order ID;
• Product name;
• Reason for return;
• Customer name;
• Email address used during checkout;
• Supporting photos, videos, or additional information if required.

Our customer service team will review your request and provide the next steps.

Please do not send products back before receiving return approval and return instructions from Solivoraa.

Items returned without prior authorization may experience delays while the required information is verified.

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6. Return Instructions and Return Location

After your return request has been approved, our customer service team will provide the necessary return details.

Return instructions may include:

• Authorized return address;
• Shipping instructions;
• Return reference information;
• Packaging requirements;
• Additional steps required to complete the return.

Please do not send returned items to our registered business address unless specifically instructed by Solivoraa.

The designated return facility may differ from our registered company location.

Sending products to an unauthorized address may result in delays or difficulties processing your return.

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7. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

For change-of-mind or preference-based returns:

• Customers are generally responsible for return shipping costs;
• Customers should follow the return instructions provided by Solivoraa before shipping the item.

For products confirmed to be defective, damaged, incorrect, incomplete, or significantly different from the website description:

Solivoraa will provide an appropriate solution, which may include replacement, refund, or return assistance depending on the circumstances.

Customers must:

• Contact Solivoraa before returning any product;
• Receive return approval;
• Follow the provided return instructions;
• Ship products only to the authorized return location.

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8. Return Inspection Process

Returned products may be inspected after arriving at the authorized return facility.

The inspection may include checking:

• Product condition;
• Original packaging;
• Included accessories or components;
• Whether the returned item matches the original order;
• Whether the return requirements in this policy have been satisfied.

Returns involving damaged items, defective products, incorrect shipments, missing components, or inaccurate descriptions will be reviewed based on the specific circumstances.

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9. Refund Processing Time

Approved refunds will generally be issued to:

The original payment method used during checkout

If a return shipment is required, refunds are normally processed within:

5-10 business days after the returned product has been received and inspected

If Solivoraa approves a refund without requiring a return, processing will begin after the request has been reviewed and approved.

After the refund has been issued, additional processing time may be required by your bank, credit card provider, or payment service provider.

The final time for funds to appear in your account depends on your financial institution.

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10. Order Cancellation

If you need to cancel an order, please contact Solivoraa customer service as soon as possible after placing your order.

We will make reasonable efforts to process cancellation requests before the order enters preparation, fulfillment, or shipment.

Because orders may begin processing shortly after payment confirmation, cancellation cannot always be guaranteed after fulfillment has started.

If cancellation is successfully completed before shipment, approved refunds will be returned to the original payment method.

If the order has already been shipped, customers may request a return after delivery according to this policy.

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11. Lost Packages and Delivery Issues

If your tracking information has not updated for an extended period, or you believe your package may have been lost during transit, please contact Solivoraa customer support.

Please provide:

• Order ID;
• Shipping information;
• Relevant delivery details.

We may review tracking information and communicate with the shipping carrier when necessary.

If a shipment is confirmed as lost during transit, Solivoraa will provide an appropriate resolution based on the circumstances.

Possible solutions may include:

• Replacement shipment;
• Refund;
• Another reasonable resolution.

Each delivery issue will be reviewed individually based on available order and shipping information.

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12. Contact Information

For questions regarding returns, refunds, cancellations, damaged products, incorrect orders, or other customer service matters, please contact us:

Brand Name:
Solivoraa

Legal Company Name:
Quanzhou Fengze District Yingchao Trading Co., Ltd.

Business Address:
B2-1C, No. 288-5 Baozhou Street, Fengze District, Quanzhou City, Fujian Province, China

Support Email:
service@solivoraa.com

Customer Service Phone:
0595-28136622