Terms of Purchase

Effective Date: October 2026

Thank you for shopping with Solivoraa.

These Terms of Purchase describe the conditions and responsibilities that apply when customers place orders through the Solivoraa website.

By submitting an order through our website, you confirm that you have reviewed and accepted these Terms of Purchase, together with other applicable store policies, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

1. Store and Company Information

Orders placed through the Solivoraa website are managed by:

Brand Name:
Solivoraa

Legal Company Name:
Quanzhou Fengze District Yingchao Trading Co., Ltd.

The Solivoraa online store is owned and operated by Quanzhou Fengze District Yingchao Trading Co., Ltd.

The company is responsible for website operations, order management, customer support, transaction processing, and other services associated with the Solivoraa online store.

2. Products and Website Information

Solivoraa offers baby products, maternity supplies, mother and infant care products, and related parenting essentials designed to support everyday family needs.

We make reasonable efforts to ensure that all information displayed on our website is accurate and updated.

Product information may include:

  • Product descriptions;
  • Product images;
  • Materials and specifications;
  • Product features;
  • Size information;
  • Usage instructions;
  • Care recommendations;
  • Prices;
  • Product availability;
  • Available colors, styles, or variations where applicable.

Due to factors such as manufacturing updates, production batches, packaging changes, photography conditions, lighting, or device display settings, minor differences may occasionally occur.

Reasonable variations of this nature do not automatically indicate that a product is defective.

If a baby product arrives damaged, defective, incorrect, incomplete, or significantly different from the description provided on our website, please contact our customer service team for assistance.

3. Information Required When Placing an Order

Customers are responsible for providing complete, accurate, and current information when submitting an order.

Required information may include:

  • Full name;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Billing information;
  • Payment information.

Before completing payment, customers should carefully review their order details, including:

  • Selected product;
  • Size, color, type, or variation where applicable;
  • Quantity;
  • Shipping method;
  • Delivery address;
  • Total purchase amount.

Incorrect or incomplete information may result in processing delays, delivery issues, or other difficulties completing the order.

4. Order Confirmation and Acceptance

After an order has been successfully submitted, customers may receive an order confirmation email.

An order confirmation confirms that we have received your purchase request.

It does not necessarily mean that the order has completed final review, entered fulfillment, or been shipped.

Solivoraa reserves the right to review orders before fulfillment.

Orders may be declined or cancelled in certain situations, including:

  • Incorrect product or pricing information;
  • Product availability issues;
  • Payment authorization failure;
  • Incomplete or inaccurate customer information;
  • Suspected unauthorized or fraudulent activity;
  • Technical or operational issues.

If an order is cancelled after payment has been collected, any applicable refund will generally be returned to the original payment method.

5. Payment

Customers must complete successful payment authorization before an order can enter fulfillment.

Available payment methods will be displayed during checkout.

Customers are responsible for confirming that:

  • Payment information is accurate;
  • The selected payment method is valid;
  • They have authorization to use the selected payment method;
  • Billing details are complete and correct.

Payments may be processed through independent third-party payment providers.

When payment information is handled directly by an authorized third-party provider, Solivoraa does not store complete payment card numbers, security codes, or full payment authentication information on its own systems.

6. Pricing, Discounts, and Promotions

Product prices displayed on the Solivoraa website may change from time to time.

The final amount payable will be displayed before completing checkout.

The total purchase amount may include:

  • Product price;
  • Shipping fees;
  • Applicable taxes;
  • Other required charges clearly displayed before purchase.

Discount codes, promotional offers, special pricing, or limited-time campaigns may have additional conditions, eligibility requirements, or expiration dates.

Unless specifically stated otherwise, promotions may not always be combined with other discounts.

The price and offer information displayed at the time of completed checkout will generally apply to that order.

7. Shipping and Delivery

Shipping preparation, delivery estimates, available shipping methods, and tracking information are governed by our Shipping Policy.

For eligible United States orders, Solivoraa currently provides:

Standard Shipping

Shipping Fee:
$3.99

Available for orders valued:

$0.00 - $39.96

Free Shipping

Shipping Fee:
FREE

Available for qualifying orders:

$39.97 or more

Express Delivery

Shipping Fee:
$6.99

Express Delivery availability may depend on the delivery destination and will be displayed during checkout when available.

Order tracking information may be provided after shipment.

Estimated delivery times may be affected by:

  • Shipping carrier operations;
  • Customs procedures where applicable;
  • Local delivery conditions;
  • Severe weather;
  • Public holidays;
  • Transportation delays;
  • Other circumstances outside our reasonable control.

For shipping questions, please contact:

Email:
service@solivoraa.com

8. Changes to an Order

If you need to update information related to an existing order, please contact our customer service team as soon as possible.

Requested changes may include:

  • Updating shipping information;
  • Changing product options;
  • Adjusting quantities;
  • Requesting cancellation.

Because orders may begin processing shortly after confirmation, we cannot guarantee that changes can be completed once fulfillment has started.

If an order can no longer be modified or cancelled, customers may review available options under our Return & Refund Policy.

9. Order Cancellation

Customers who wish to cancel an order should contact Solivoraa as soon as possible after completing the purchase.

We will make reasonable efforts to process cancellation requests before the order enters preparation or shipment.

Once fulfillment has started or the order has been dispatched, cancellation may no longer be possible.

If cancellation is approved before shipment, eligible refunds will generally be returned to the original payment method.

If cancellation is no longer available, customers may request a return after delivery according to our Return & Refund Policy.

10. Returns, Refunds, and Product Issues

Returns and refunds are handled according to the Solivoraa Return & Refund Policy.

Customers should review that policy for information regarding:

  • Return eligibility;
  • Return periods;
  • Return approval;
  • Return shipping;
  • Refund procedures;
  • Refund processing times.

If a baby product or maternity item arrives damaged, defective, incorrect, incomplete, or materially different from the website description, please contact our customer support team promptly.

We may request supporting information, including photographs or videos, to help review the issue.

11. Product Availability

Products displayed on the Solivoraa website may occasionally become unavailable due to:

  • Inventory changes;
  • Supplier availability;
  • Customer demand;
  • Fulfillment adjustments;
  • Other operational circumstances.

If a product becomes unavailable after an order has been placed, Solivoraa may contact the customer regarding available options.

Possible solutions may include:

  • Waiting for restocking;
  • Selecting another available product;
  • Cancelling the unavailable item;
  • Receiving an applicable refund.

Solivoraa will not knowingly replace an ordered product with a materially different item without customer approval.

12. Product Information and Use

Customers are responsible for reviewing relevant product information before use.

For baby and maternity products, this may include:

  • Product descriptions;
  • Materials;
  • Age recommendations where applicable;
  • Usage instructions;
  • Safety guidance;
  • Care instructions;
  • Other relevant information.

Customers should use products according to the provided instructions and consider their individual needs when selecting products.

If additional clarification is needed, Solivoraa customer service may assist with reasonable product-related questions.

13. Customer Responsibilities

By purchasing from Solivoraa, customers agree to:

  • Review product information before ordering;
  • Select suitable products according to their needs;
  • Provide accurate billing and shipping information;
  • Ensure delivery arrangements are available when necessary;
  • Monitor tracking information;
  • Follow applicable product instructions and care guidance.

Customers should contact us promptly if they identify any issues related to orders, payments, shipping details, or product information.

14. Suspected Unauthorized Transactions

If you believe a payment made through Solivoraa is unauthorized, duplicated, or incorrect, please contact our customer service team as soon as possible.

We may request reasonable transaction-related information to assist with reviewing the matter.

Depending on the situation, customers may also need to contact their:

  • Bank;
  • Card issuer;
  • Digital wallet provider;
  • Payment service provider.

15. Errors and Corrections

Although Solivoraa makes reasonable efforts to maintain accurate website information, unintended errors may occasionally occur.

Examples may include:

  • Typographical errors;
  • Incorrect prices;
  • Inaccurate product details;
  • Incorrect availability information;
  • Other website inaccuracies.

When an error is identified, Solivoraa may correct or update the relevant information.

If a significant error affects an order already submitted, we may contact the customer and provide available options, including:

  • Continuing the order using corrected information;
  • Cancelling the affected order and receiving an applicable refund.

16. Contact Information

If you have questions about products, purchases, payments, cancellations, existing orders, or these Terms of Purchase, please contact Solivoraa using the information below.

Brand Name:
Solivoraa

Legal Company Name:
Quanzhou Fengze District Yingchao Trading Co., Ltd.

Business Address:
B2-1C, No. 288-5 Baozhou Street, Fengze District, Quanzhou City, Fujian Province, China

Support Email:
service@solivoraa.com

Customer Service Phone:
0595-28136622