Contact Us
Welcome to Solivoraa.
We are committed to providing customers with a simple, reliable, and convenient shopping experience for baby products, maternity essentials, and mother & infant care supplies.
If you need assistance with product information, an existing order, shipping, payment, returns, refunds, or any other store-related question, our customer service team is ready to assist you.
For questions regarding an existing order, please include your Order ID whenever possible. This helps us locate your purchase information more efficiently and provide faster support.
Customer Service
Support Email:
service@solivoraa.com
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (ET)
Typical Response Time:
We aim to reply to customer inquiries within 1-2 business days.
When contacting us, please include relevant details such as your order number, product name, and a brief explanation of your request.
Providing complete information allows our support team to review your concern more efficiently and provide appropriate assistance.
Phone Support
Customer Service Phone:
0595-28136622
Telephone support is generally available during our stated customer service hours.
Depending on your phone carrier or service provider, standard communication charges may apply.
How We Can Assist You
Our customer service team can help with:
- Baby product and maternity product information;
- Product features, materials, sizes, and usage questions;
- Existing order status;
- Shipping and tracking updates;
- Delivery-related concerns;
- Payment questions;
- Order changes or cancellation requests;
- Return and refund requests;
- Damaged, defective, incomplete, or incorrect products;
- General questions about Solivoraa.
If you need to request a return, please contact our support team before sending any product back.
Our team will review your request and provide the correct return instructions, including the designated return location when applicable.
Please do not send products to any address before receiving return approval and instructions from our customer service team.
Company Information
Brand Name:
Solivoraa
Legal Company Name:
Quanzhou Fengze District Yingchao Trading Co., Ltd.
The Solivoraa online store is owned and operated by Quanzhou Fengze District Yingchao Trading Co., Ltd.
The company is responsible for website management, order processing, customer service coordination, and other activities related to the Solivoraa online store.
Business Address
Legal Company Name:
Quanzhou Fengze District Yingchao Trading Co., Ltd.
Business Address:
B2-1C, No. 288-5 Baozhou Street, Fengze District, Quanzhou City, Fujian Province, China
Please note that this address is our registered business address and may not be the designated location for product returns.
Customers should contact our customer support team before returning any item to receive the correct return instructions and authorized return location.
Products should not be sent to the registered business address unless specifically instructed by our support team.
Contact Details
Email:
service@solivoraa.com
Phone:
0595-28136622
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (ET)
Typical Response Time:
1-2 business days